shipping

SHIPPING POLICY

Welcome to AIRHESS. We make sure that every order is handled with the utmost care and promptly handed over to the courier so that it reaches its destination as quickly as possible.

All our jewellery is ready to ship: the products in our catalogue are already in stock, ready to be packed and shipped.

1. ORDER PROCESSING TIMES
- Orders are prepared, packed and handed over to the courier within 24-48 business hours of receipt of payment.
- Orders placed over the weekend or on public holidays will be processed on the first available business day.

2. COURIER AND TRACKING
We ship all orders via BRT (Bartolini) express courier within Italy and via BRT's international partner network (DPD group / EuroExpress) for deliveries abroad.

As soon as your parcel is handed over to the courier, you will receive a shipping confirmation email containing the tracking number and a link to follow the status of your delivery in real time.

3. SHIPPING COSTS AND DELIVERY TIMES
Transit times start from the moment the parcel is handed over to the courier:

ITALY
- Standard Shipping (3-5 business days): € 4.50
- Free Shipping: on orders of € 120.00 or more
(Deliveries to the major islands and remote areas may take an additional 24-48 hours).

EUROPEAN UNION (International Express, 2-6 business days)
- Spain: € 9.00
- Germany: € 10.00
- Austria, Belgium, Luxembourg, Netherlands: € 11.00
- Denmark, France: € 13.00
- Czechia, Romania, Slovakia, Sweden: € 17.00
- Poland, Slovenia: € 19.00
- Bulgaria, Estonia, Finland, Latvia, Lithuania, Hungary: € 20.00
- Croatia, Portugal: € 21.00
- Greece (Standard 4-9 business days): € 25.00

NON-EU COUNTRIES AND REST OF THE WORLD
- United Kingdom (Standard 4-9 business days): € 19.00
- Norway (2-6 business days): € 24.40
- Switzerland (Express 2-6 business days): € 47.00
- North America (United States, Canada - 2-6 business days): € 24.50
- Asia (Japan, Singapore, Hong Kong, etc. - 2-6 business days): € 27.92
- Oceania (Australia, New Zealand - 2-6 business days): € 31.50
- United Arab Emirates (2-6 business days): € 15.85
- Israel (2-6 business days): € 32.00

4. CUSTOMS DUTIES AND TAXES (NON-EU SHIPMENTS)
For all shipments to countries outside the European Union (including the United Kingdom, Switzerland, the United States, etc.), customs duties and import charges are already included in the shipping cost paid at checkout. No additional customs charges will be collected on delivery.

5. PACKAGING AND DELIVERY
- Discreet parcel: To ensure safety and confidentiality during transport, we use plain cardboard outer packaging with no visible reference to the contents or type of product.
- Inner packaging: Inside the protective packaging you will find your jewellery carefully packed in the brand's official packaging.
- Delivery: Shipments are delivered by standard delivery, with no signature required. If the recipient is not available, the courier will follow its usual redelivery procedures or make the parcel available for collection at the nearest partner pick-up point.

6. RECEIVING YOUR PARCEL AND DAMAGED PRODUCTS
We recommend that you always check that the packaging is intact upon delivery:
- If the parcel is visibly damaged, opened or wet, we suggest that you accept the delivery "subject to inspection" or refuse the parcel.
- If you find items inside that were damaged during transport, please contact us within 48 hours of receipt at info.airhess@gmail.com, including your order number and clear photos of the packaging and the damaged product.

7. CUSTOMER SERVICE
For questions about your order, address changes or any shipping queries, you can contact our customer service:
- Email: info.airhess@gmail.com
- Hours: Monday - Friday, [09:00 - 18:00]